Frequently Asked Questions

We focus on providing a bespoke and personal service, tailored to the specific needs of each client. Our emphasis on mobile-first unified communications using FMC technology sets us apart from competitors. We are dedicated to delivering professional, reliable, and tailor-made solutions.

Our business is based in the South of Engand, serving SMEs across Dorset, Hampshire and Wiltshire with top-notch communication solutions.

We take security and GDPR compliance very seriously. Our call recording features and other services are designed to meet GDPR requirements, ensuring your data is handled with the highest level of security and privacy.

Yes, our VoIP solutions are both secure and reliable. We employ robust encryption protocols and secure network configurations to protect your communication data. Our services also ensure high call quality and uptime, making VoIP a trustworthy choice for business communication.

Openreach is retiring the old analogue (PSTN) and ISDN phone networks. This means every business in the UK must move to an IP-based (VoIP) system. If you still have a traditional phone line or an older PBX system, you will need to upgrade soon to avoid service disruption.

Yes. We handle the “porting” process for you, ensuring your established business numbers are moved seamlessly over to our VoIP platform without any downtime.

Absolutely. Through Fixed Mobile Convergence (FMC) and our UC applications, your mobile phone becomes a portable office extension. You can make and receive calls using your business number, access the company directory, and see the “presence” status of your colleagues from anywhere.

Because VoIP is cloud-based, your phone system never actually “goes down.” If your office loses power or internet connectivity, calls can be instantly diverted to a mobile phone, smartphone app or other branch locations, ensuring you never miss a call.

We understand that business needs can change quickly. If you need to modify your order before installation—such as changing the required speed, amending the date or adding additional services — please contact our support team as soon as possible. We will work with the network providers to update your requirements and ensure a smooth setup.

We offer several failover solutions, including 4G/5G mobile backup. If your primary fibre line is interrupted, your router automatically switches to the mobile network, keeping your VoIP phones and essential cloud services running until the fault is fixed.

We work with EE, Vodafone, O2 and Three.

Yes. Moving your mobile numbers to us is a straightforward process. We will guide you through getting your PAC (Porting Authorisation Code) from your current provider and handle the transfer so your team experiences no downtime.

Yes, we provide data-only SIMs which are perfect for tablets, laptops, or as a backup (failover) for your office router. These ensure your team stays connected to cloud applications even when Wi-Fi isn’t available.

Business SIMs offer several advantages, including dedicated business support, consolidated billing for multiple users. They also often come with better roaming options and data-sharing capabilities across your team.