Frequently Asked Questions

We know you have questions about our products and services. Here are answers to the ones we hear most.

About Fusion Telecoms

What services does Fusion Telecoms offer?

We offer internet connectivity, VoIP phone systems, Unified Communications as a Service (UCaaS), Contact Centre as a Service (CCaaS) and Fixed Mobile Convergence (FMC). Our flagship products are Fusion Nexus and Fusion One.

What makes Fusion Telecoms different from other providers?

We give every client a bespoke, personal service built around their needs. Our mobile-first approach to unified communications, using FMC, sets us apart. We focus on professional, reliable, tailor-made solutions.

Where is Fusion Telecoms based?

We are based in the South of England and serve SMEs across Dorset, Hampshire and Wiltshire.

How do you ensure compliance with GDPR and other security regulations?

We take security and GDPR seriously. Call recording and our other services are designed to meet GDPR requirements, so your data is handled securely and privately.

What support do you offer when we switch to you?

We support you through the whole move, including installation, configuration and training. Our team makes sure the switch is smooth and hassle-free.

How can I get started?

Book a free consultation. We will assess your needs and give you a personalised quote. Contact us by phone, email or through our website.

VoIP and unified communications

Is VoIP secure and reliable?

Yes. We use strong encryption and secure network configurations to protect your calls and data, with high call quality and uptime.

What is the PSTN switch-off?

Openreach is retiring the old analogue (PSTN) and ISDN phone networks, so every UK business must move to an IP-based (VoIP) system. If you still have a traditional line or an older PBX, plan your upgrade now to avoid disruption.

Can I keep my existing business phone numbers?

Yes. We handle number porting for you, so your numbers move to our VoIP platform without downtime.

Can I use my office extension on my mobile?

Yes. With Fixed Mobile Convergence (FMC) and our UC apps, your mobile becomes an extension of the office. Make and take calls on your business number, use the company directory and see colleagues' availability from anywhere.

What happens to my phones if the office loses power or internet?

VoIP runs in the cloud, so your phone system stays up. If the office loses power or internet, calls can divert instantly to a mobile, the smartphone app or another site, so you never miss a call.

Internet

What if I need to change my order?

Business needs change. If you need to change your order before installation, such as the speed, the install date or extra services, contact our support team as soon as possible. We will work with the network providers to update your order and keep the setup smooth.

What happens if my internet goes down?

We offer failover options, including 4G/5G mobile backup. If your main fibre line fails, your router switches to the mobile network automatically, keeping your phones and key cloud services running until the fault is fixed.

Mobile and SIM only

Which networks do you work with?

We work with EE, Vodafone, O2 and Three.

Can I keep my existing mobile numbers?

Yes. We guide you through getting your PAC (Porting Authorisation Code) from your current provider and handle the transfer, so your team has no downtime.

Do you offer data-only SIMs?

Yes. Data-only SIMs are ideal for tablets, laptops or as a backup connection for your office router, so your team stays connected to cloud apps when WiFi is not available.

Why choose business SIMs?

Business SIMs come with dedicated business support and one bill for all your users. They often include better roaming and data sharing across your team.

Still have a question?

Call 01202 835 888, WhatsApp +44 (0)3333 494090 or email [email protected] and we will be happy to help.