Answer every customer call, first time
Fusion Call Centre routes each call to the right agent, with live wallboards and reports so you can see queues and missed calls as they happen.
Automatic Call Distribution
Route calls by skill, availability or queue so customers reach the right agent fast.
Real-Time Analytics
Live wallboards and reports show queue times, missed calls and agent performance.
Omnichannel Support
Handle calls, email and web chat from one screen.
How it works
From first call to go‑live
1
We map your call flow
We look at your queues, teams and peak times.
2
We set up your routing
Skills, queues and opening hours built around how your team works.
3
We train your team
Agents and supervisors learn the screen, the wallboards and the reports.
4
You go live
Calls reach the right person and you see every queue in real time.
Built on Fusion Nexus
Fusion Call Centre is a bolt-on for Fusion Nexus, so your agents work on the same phone system as the rest of your team.
"They gave us the peace of mind to focus on our launch, knowing our connectivity was in expert hands."
Nick Marshall, True Pour Co. (Harlequin's, Worthing: 1Gb full fibre)
Talk to us about Fusion Call Centre
© 2026 Fusion Telecommunications LTD. Registered in England No. 14997318. VAT Reg. 444 5405 04. Registered Address: Office 5, Drewitt House, 865 Ringwood Road, Bournemouth, BH11 8LL. · Privacy · Terms · Cookies · Fair Use · Guest WiFi Terms