Fusion One

Wherever you’re calling from, take the Office with you

One Solution

FMC combines both your business mobiles and your traditional office telephony. This not only increases productivity and efficiency by making sure you never miss a call; it also streamlines your business expenditure by merging two services into one solution..

Best UK Network

Our FMC solution utilises the EE network so you have the peace of mind you will be on the best network in the UK.

Compliance

For some industries it is a necessity to record calls for compliance purposes, utilising FMC removes the need for clunky apps as calls are recorded at SIM level. Because all mobile calls can be recorded and securely stored, you can listen back to conversations and remove any grey areas when it comes to disputes or complaints..

Fusion One is our business-ready fixed-mobile convergence (FMC) solution. Present your landline number from your mobile device for complete flexibility and professionalism – whether you’re in the office, at home, or on the go.

No complicated setups. No missed calls. Just seamless, reliable communication.

Why Choose Fusion One?

  • All your business telephony features on your mobile’s native dialler.
  • No need for additional apps.
  • Reduce cost by not investing in expensive business mobile phones.
  • All calls are recorded, great for compliance and dispute resolution.
  • Eliminate siloed working by tracking on-the-go employees through recorded calls and call analytics.

Fusion One allows for the simple capturing and recording of voice communications on any smartphone, including personal Bring Your Own Device (BYOD) phones by using Fusion One. It enables businesses of any type to be agile, in touch, and compliant all at the same time.

    • Call recording is a valuable tool for businesses of all sizes. It can be used for a variety of purposes, such as quality assurance, training, compliance, and marketing.
    • Automatically record all business-related voice communications on your business SIM
    • All records are stored safely and securely and can be managed via our easy to use web-portal

Use Cases

Sales Manager

Challenges:

  1. Coordinating a mobile workforce can be challenging due to internet connectivity.
  2. No idea if the field salespeople are making cold calls or not, I can’t track it.
  3. Expensive to buy new mobile hardware for field teams.
  4. Manually managing business phone line when a worker leave is tedious & error prone 

Solutions:  

  1. All business telephony feature via native mobile dialler – reporting, analytics etc. 
  2. Can track on field/remote employees’ productivity as all calls are logged and are part of the analytics system.
  3. E-Sim leverages existing mobile hardware and are quick and easy to deploy.
  4. Enable/Disable/Transfer a business phone line for workforce within minutes  

Delivery Driver

Challenges:

  1. Unable to call customers in poor data coverage areas without using mobile signal and number not linked to business.
  2. Difficulty to take calls whilst driving without taking eyes off road to open an go through app menus.
  3. Delays in communication adds a cost and leads to poor quality of service for customers.
  4. People are hesitant to answer a number they do not associate to a trustworthy source.

Solutions:

  1. Call customers using your cellular network whilst presenting a trustworthy business number.
  2. Business calls can be made using native dialler or using handsfree whilst in transit.
  3. Call recording of drivers helps to settle disputes.
  4. Call recordings can be used for training staff.

Event Coordinator

Challenges:

  1. Limited connectivity on site.
  2. Coordination challenges with stakeholders.
  3. Juggling between two mobile or different apps for business communication.

Solutions:

  1. Stable connectivity over mobile’s cellular network.
  2. Native dialler calling increases speed and removes friction between juggling app.
  3. All calls are logged and recorded on the UC Platform, enabling you to keep track of call data. 
  4. Efficient vendor management on-site without the need to switch between devices.

On-Site Worker

Challenges:
  1. Remote working sites with poor data coverage.
  2. Contractual employees contacting supplier & vendors using personal number.
  3. Disputes with suppliers whilst onsite.

Solutions:  

  1. Remove communication dependency on internet.
  2. Transferable E-SIM and BYOD (bring your own device) allows for uniformed staff communication at low cost.
  3. Calls are recorded on the business phone system whilst using cellular network resolves disputes.

Business Owners

Business Owners, Are usually operating multiple devices, multiple numbers & complex schedules. An FMC SIM solves this challenge by providing multiple numbers on a singular device whilst keeping them connected to the business phone system benefitting from the time rules, hold music and compliant call recording whilst maintaining good quality calls.

Procurement & Product Teams

Procurement & Product teams – Are constantly on the phone engaging with their suppliers and back office teams whilst being on the move, they need to be connected to the back office teams for support, using a conventional mobile does not allow them to transfer or call colleague extensions. Having an FMC SIM solves this challenge by giving them the full suite of business functionality without having to use 3rd party apps or software.

Let’s work together


    Frequently Asked Questions

    What is Fixed Mobile Convergence?

    FMC combines the cellular, mobile data and fixed Wi-Fi networks to provide constant reliable coverage. FMC enables flexible working and you no longer have to hold-off until you’re in the office for that phone call.

    Yes you can. Interruptions due to internet connectivity issues occur, but with FMC you can make and receive calls using your work number, even during network outages.

    FMC automatically logs all calls onto the Unified Communications (UC) platform to maintain a comprehensive record of your communication interactions.

    FMC records all interactions, providing a beneficial resource for compliance, dispute resolution, and performance evaluation.

    FMC SIMs (physical or e-sims) offer an uninterrupted line of communication by bridging the gap between fixed and mobile networks. FMC sims ensure users who need consistent connectivity live without the hassle of switching SIM cards or dealing with network interruptions.

    Our FMC solution can be provisioned via a Physical or e-SIM. That means you can enables your office phone system on your personal mobile device. If you request and e-SIM, we will send you the QR code, scan it and done your FMC enabled E-SIM is activated.

    With FMC you will not need to rely on your internet for business calls. FMC ensures that your communication remains strong, even in areas with limited connectivity due to GSM device compatibility.

    FMC allows you to use your native dialler, simplifying the process and saving valuable time when using your mobile device.

    FMC caller ID will have minimal impact on the user. They can easily choose between personal and professional calls to ensure that the recipient see’s the correct number on the caller ID.