Harlequin's

Client: True Pour Co.

Industry: Hospitality

Services provided: New phone system, high-speed internet, full WiFi coverage with guest WiFi and data capture

The challenge

True Pour Co., a new name in hospitality, planned to rebrand and relaunch a popular Worthing venue as Harlequin's, a new bar and restaurant. To launch well, they needed modern connectivity that could support their goals from day one, including fast, reliable internet for cloud services and a great experience for staff and customers.

Unlike an established business looking to upgrade, Harlequin's needed a partner to install and integrate everything from scratch:

Telephony: a new phone number and a modern, reliable phone system for reservations, deliveries and general enquiries.

Operational WiFi: full, uninterrupted coverage for business-critical kit, including point of sale (PoS), kitchen order screens and order tablets.

Customer engagement: fast, secure guest WiFi that also collects customer data for marketing and promotions.

The previous operator was removing all of its networking and WiFi equipment, which left a very short window to install new systems with zero downtime and no disruption to the launch.

True Pour Co. needed an agile, responsive partner who could deliver to a tight deadline without technical hiccups on opening night.

The Fusion Telecoms solution

We delivered a complete, end-to-end solution built for a new hospitality business. The project began with a detailed consultation and a full site survey to understand the venue's layout and day-to-day needs.

Based on that assessment, we installed:

Full fibre connection: a new 1Gb full fibre line gives Harlequin's fast, reliable internet for every business-critical system and guest.

New phone system: a new number and a cloud-based phone system give the team an efficient, scalable and professional way to handle every call.

Full network overhaul: all networking equipment and access points were replaced, giving reliable WiFi across the bar, restaurant, kitchen and upstairs office, so every staff device stays connected.

Guest WiFi with data capture: a secure, branded guest network, completely separate from staff and management networks. Guests log in through a portal, so Harlequin's can collect email addresses compliantly and build a marketing database for promotions and events.

The results

Fusion Telecoms played a key part in a successful launch.

A smooth opening: the installation finished on time with zero technical issues. The team had everything they needed from day one.

Faster service: a reliable network means staff can take orders, process payments and communicate without dropped connections.

Instant marketing value: guest WiFi now delivers a steady stream of customer data to build loyalty and drive repeat visits.

By combining hospitality know-how with a bespoke, agile service, we helped Harlequin's open its doors and set up for long-term success.

A word from the client

"Working with Fusion Telecoms was one of the best decisions we made for the launch of Harlequin's. They provided a fantastic, seamless solution that covered all our needs, and their team was incredibly professional and responsive throughout the entire process. They gave us the peace of mind to focus on our launch, knowing our connectivity was in expert hands."

Nick Marshall, True Pour Co.

Common questions

Why keep guest WiFi separate from the staff network?

A separate network stops guest browsing from slowing down or interrupting PoS systems and kitchen screens. It also improves security by isolating staff devices from the public network.

How does the guest WiFi collect customer data?

Guests log in through a branded portal using their email address, which is added securely and compliantly to Harlequin's marketing database. The venue can then send targeted offers and updates.

Is the phone system cloud-based?

Yes. The phone system is hosted in the cloud, so it is reliable, flexible and easy to scale. It can be managed from anywhere and expanded as the business grows, with no expensive on-site hardware.

Planning a new venture or relaunch?

Don't leave your technology to the last minute. Book a free, no-obligation review and we will design connectivity around your business, so you can launch with confidence.