Fusion Call Centre

Do you interact with your customers over the phone? If so, you need an ACD (Automatic Call Distribution) system. ACD systems improve call response and handling time, which increases customer satisfaction and can result in a great return on investment.

ACD systems are very affordable and easy to implement. They streamline business processes, increase agent productivity, improve managerial practices, and help build team cohesiveness and collaboration.

Our extensive ACD solution provides a wide range of features, including:

• Automatic call distribution: This ensures that calls are routed to the right agents, based on their skills and availability
• Call queuing: This allows customers to wait on hold in a queue until an agent is available
• Call monitoring: This allows supervisors to listen to calls and provide feedback to agents
• Call reporting: This provides data on call volume, call handling time, and customer satisfaction.
• Call recording: Automatically record voice communications for quality assurance, training and industry compliance

Our ACD solution is perfect for businesses of all sizes. It’s easy to use and manage, and it’s scalable to meet your growing needs.